The Family Liaison Team
Supporting families with empathy, understanding and consistent communication
At Reddish Hall School, our Family Liaison Officers (FLOs) play a vital role in supporting families throughout their child’s journey with us. Working closely with our Designated Safeguarding Lead, Jane Neale, they provide calm, compassionate and practical support when families need it most.
Our FLOs are often the first staff members families meet when joining Reddish Hall, and they help to create a smooth, reassuring transition into school life.
We are a supportive service
At Reddish Hall School, our Family Liaison Team is here to offer kind, steady and practical support for young people and their families. We will always do our very best to listen, guide and help you find the right support at the right time.
However, it is important to understand that: We are a supportive school service, but we are not a frontline or emergency service.
Our FLOs work during school hours and are not able to provide crisis or out‑of‑hours responses. If you ever feel a child or family member is at immediate risk or needs urgent help, please contact:
- 999 – for emergencies
- 111 – for urgent mental health or medical advice
- Local Authority Emergency Duty Team – for safeguarding concerns outside school hours
We will always help families navigate non‑emergency concerns, offer guidance, coordinate support, and connect you with the right services. Our role is to walk alongside families — not replace specialist or emergency help.
Recognised for Excellence: Parent Partnership Award
Reddish Hall School is proud to have been awarded the Parent Partnership Award, recognising our strong commitment to genuine collaboration with families.
This award reflects:
- the quality of our relationships
- the value we place on parent voice
- our ongoing commitment to work with families, not just for them
Find more about the LPPA accreditation to Reddish Hall School
What does initial FLO support look like?
Before a child joins Reddish Hall School, a member of the FLO team will contact parents to ensure a positive and well‑supported start.
Initial support may include:
- a friendly introductory call
- answering questions and addressing concerns
- understanding the child’s needs, preferences and strengths
- creating a personalised transition plan
- arranging home visits (if appropriate)
- providing tailored visuals or information
- phased timetables for pupils who need gradual settling
Once a pupil starts, the FLO team continues to check in, monitor wellbeing and support families through the early stages.
When the settling period is complete, FLO involvement reduces — but the team remains available at any time should families need further help.
Ongoing Support Throughout a Pupil’s Time at School
The FLO team can be contacted directly by families, or referrals may come from:
- teaching staff
- support staff
- wellbeing and clinical teams
- the safeguarding team
Support is always provided with parental knowledge and consent.
Common reasons for support include:
- low mood or emotional changes
- reduced engagement in learning
- concerns around friendships or social withdrawal
- changes at home
- emerging attendance concerns
- periods of anxiety or behavioural difficulty
Support may include:
- supportive phone calls
- home visits
- school meetings or multi‑agency meetings
- assistance with referrals to other services
- ongoing relationship‑based support
Meetings can be held at school, at home, online, or at other locations depending on family needs.
Workshops & Parent Mixers
To strengthen our community and provide wider opportunities for support, Reddish Hall runs:
Half‑termly parent workshops
These cover topics such as:
- emotional regulation strategies
- understanding SEMH needs
- transitions
- supporting learning at home
- managing routines and behaviours
Parent mixers and informal meet‑ups
A relaxed opportunity to:
- meet other families
- share experiences
- learn more about what school offers
- make connections within the Reddish Hall community
These sessions help families feel supported, informed and connected.
Referral & Signposting Support
Our FLOs are well placed to refer families to:
- the school wellbeing hub
- clinical services (SaLT, OT, therapy)
- external agencies
- local SEND, mental health and family support organisations
They remain involved as needed to help families navigate the right support.
Who are our FLOs?
Our FLO team brings a range of professional backgrounds and lived experiences — including first‑hand experience of parenting children with complex needs.
They don’t just understand; they truly empathise.
Meet the Team:
Becky Clarke – As a Family Liaison and Safeguarding Officer at Reddish Hall School, I am passionate about supporting students and their families to feel safe, heard, and valued. Outside of work, I’m a busy mum to three teenage sons and three energetic dogs, and I love spending my free time listening to music, exploring new places and making memories with family and friends.
Kaiya Garside – Hi, my name is Kaiya and I have worked at Reddish Hall since 2022. As a Family Liaison Officer, I am passionate about helping our young people and their families to feel safe and supported during their time at Reddish Hall. At weekends, I can usually be found cheering at the sidelines of a football pitch or crafting with my children.
📞 Contact via the main office: 0161 442 1197
📧 Email: reddishflo@reddishhallschool.co.uk
Parent & Carer Support Directory
Nationwide Parent and Family Support
Sometimes informal support that can remain faceless can be a great first port of call, enough to see you through a difficult time, or sufficient in providing the answers you were looking for.
Young Minds Parents Helpline
The Young Minds Parents Helpline is a confidential service for parents and carers of children and young people up to the age of 25. The service provides support, advice and information to parents and carers who are concerned about the mental health of those in their care. Conversations can happen over the phone, or there is a chat online function on their website.
Kooth
Kooth is an online mental wellbeing community where you can remain anonymous and receive advice and support. There are online activities as well as tips to help manage your mental health.
Frank
If you’re concerned about substance misuse, you can Talk to Frank on the phone or browse their website for honest information about drugs, and to seek support and advice.
Family Lives
Family Lives offers support, advice, and guidance, as well as early intervention and crisis support to families. There is a confidential helpline, live online chat, advice pages and a forum to connect with other families. Additionally, there are free parenting courses available to do online.
NSPCC
The NSPCC website holds a wealth of information for families. Additionally, there are multiple ways to contact them; online, over the phone, or via email.
Samaritans
The Samaritans run a 24-hour phone line where you can speak to someone without judgement.
Local Parent and Family Support
Support and advice that is close to you is often more tailored to your specific needs.
Additionally, this avenue can lead to groups and clubs where you can interact with families in your area that have shared experiences.
Great Minds Together
Based in Stockport, Great Minds Together support families who have children with Special Educational Needs or Social and Emotional Mental Health. They provide group and individual sessions as well as outreach services and wrap around support. You can self refer online, over the phone, or contact them via their social media pages.
SENDIASS
SENDIASS offers support, advice, and guidance for parents and carers of children and young people who have Special Educational Needs and/ or disabilities.
- SENDIASS Stockport
- SENDIASS Manchester
- SENDIASS Trafford
- SENDIASS Rochdale
For families living in Cheshire East, they can access this service via Cheshire East Information Advice and Support (CEIAS).
Independent Options
Independent options is a Stockport based organisation that runs a variety of SEN training courses, groups and activities for families of children with additional needs.
Autisk
Autisk is an organisation run by and for families living with additional needs and disabilities in the Stockport area. They run different clubs throughout the week, a Saturday club, holiday clubs, and more. They’re contactable via their website or through social media.
Hideout
For families in and around the Manchester area, Hideout provides a safe space and support for children – there are many activities that could benefit your young person, in turn giving you a well-deserved breather!